FASTLANE PAINT & BODY PERSONAL DATA PRIVACY
Fastlane Paint & Body Group is committed to protecting the privacy and security of your personal data.
This notice explains how we use any personal data about you, in accordance with the General Data Protection Regulations (GDPR).
DATA PROTECTION PRINCIPLES
The GDPR sets out that personal data we hold about you must be:
- Used lawfully, fairly and in a transparent way.
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
- Relevant to the purposes we have told you about and limited only to those purposes.
- Accurate and kept up to date.
- Kept only as long as is necessary for the purposes we have told you about.
- Kept securely.
THE KIND OF DATA WE HOLD ABOUT YOU
Personal data means any information about an individual from which that person can be identified. We collect, store, and use the following types of personal data about you:
- Personal contact details such as name, title, addresses, telephone numbers, and email
- Your insurance claim details (if our work is part of an insurance claim)
- Your vehicle information (make, model, registration number, VIN number)
- Your proof of identity
- Your communications with us and any feedback you provide
HOW YOUR PERSONAL DATA IS COLLECTED
- From you directly, either verbally or written, or,
- from your insurance company, or,
- from your accident management company
Some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check your driving licence when using our courtesy vehicles).
HOW WE USE THE INFORMATION ABOUT YOU
We will only use your personal data when the law allows us to in the following circumstances:
- Where we need to perform our services to you.
- Where we need to comply with a legal obligation.
- Where necessary for legitimate interests pursued by us or a third party, and your interests and fundamental rights do not override those interests. For instance, your insurance company.
We will share your personal data with third parties and other service providers where it is necessary to perform our services to you, or where we have another legitimate interest in doing so, or where required by law.
We require third parties to respect the security of your data and to treat it in accordance with the law. We may transfer your personal data outside the European Economic Area (EEA). If we do, you can expect the same degree of protection in respect of your personal data as to that provided within the UK.
“Third parties” includes third-party service providers (including contractors and designated agents). The following third parties process personal data about you for the purposes shown:
|Data Processing Purpose
|Fastlane Paint & Body Group||Management of repairs
Customer feedback surveys
|Vehicle Manufacturers||Technical support
Supply of parts
|Vehicle Dealerships||Technical support
Supply of parts
Vehicle system diagnostics, repair, and calibration
Vehicle repairs beyond the scope of our own facilities
|Vehicle Specialists||Technical support
Vehicle repairs beyond the scope of our own facilities
|Hire vehicle providers||Hire of vehicles not provided by ourselves directly|
|Vehicle Recovery Agents||Vehicle recovery, collection, and delivery services|
All third parties are required to take appropriate security measures to protect your personal data. We only permit third parties to process your personal data for specified purposes in accordance with our instructions, and not for their own purposes.
We have security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to only those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. If we suspect that a data breach has occurred, we will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, and this will usually be a maximum of 7 years. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.
YOUR RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION
Under certain circumstances, by law you have the right to request access to your held data, request restriction on sharing of such kind of data and request to withdraw consent to use your personal information. Please contact us directly with any related requests.
WHAT IF YOU DON’T PROVIDE PERSONAL DATA
Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from providing our services to you, or we may be prevented from complying with our legal obligations. If you have any questions about this privacy notice, please contact us directly.
If you have any questions about this privacy notice, please contact us directly.
COOKIES, WHAT ARE THEY?
Cookies are created when your web browser loads the website. The website sends this information to the browser which creates a text file. Cookies are stored on your device for various periods of time, from the time the duration of your browsing session starts to several months.
When you come back to the website, the browser retrieves and sends cookies to the server, which helps us to improve your experience of the website. We can remember your settings, so you don’t have to re-enter information every time you visit, so that we can see where we can improve the customer experience.
You can manage and/or delete these cookies from your device, but please be aware that this will limit the functionality that we are able to offer to you and may make your experience less straightforward.
To learn more about cookies and how to manage or remove them, please visit AboutCookies.org.
WHAT COOKIES DO WE USE?
These cookies are associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.
Cookies also allow us to collect information about how the website is used. For example, we may record what pages are visited most. This data allows us to see where we could optimise the website and make it more efficient. We may also use them to optimise screen size depending on your device.
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Google Analytics cookies are used to distinguish users and sessions and gather usage data related to your visit to our website, so we can improve our website.